Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You must also provide proof of purchase.

How to Start a Return
To request a return, contact us at:
vamur.brand@gmail.com

Returns are handled on a case-by-case basis.
Do not send items back without prior approval, as they will not be accepted.

Damages and Issues

Please inspect your order upon arrival.
If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate and resolve the issue.

Non-returnable Items

Certain items cannot be returned, including:

  • Custom or personalized products

  • Items marked as final sale

  • Gift cards

Exchanges

The fastest way to receive a different item is to request a return and place a new order once approved.

European Union – 14 Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days without justification.
Items must remain unused and in original condition.

Refunds

Once your return is received and inspected, we will notify you if the refund is approved.

If approved, refunds will be issued to your original payment method within 10 business days.
Processing times may vary depending on your bank.

If more than 15 business days have passed since approval, contact:
vamur.brand@gmail.com